In case you were wondering…

Pre-orders ship December 10–20, 2026. You’ll get an email with tracking as soon as your order is on its way.

Pre-orders ship December 10–20, 2026, so we can’t guarantee delivery by December 25. If you need a gift in time, our digital gift card is delivered by email right away.

You’re charged at checkout when you place your pre-order. That locks in your order for the first shipment.

Yes. You can cancel any time before your order ships for a full refund. Email support@arteprofessional.com with your order number.

We’ll email you right away with the new date. You can keep your order or cancel for a full refund.

All of our styling products are on pre-order right now, so your whole order ships together. Digital gift cards are delivered by email right away.

Yes. We ship within the United States and to select international destinations. Available regions and rates are shown at checkout, and US orders of $50 or more ship free.

Each product does a different job. Texture Powder adds lift to fine or flat hair, and Matte Clay adds fullness to fine, thin, or straight hair. Texture Paste and Classic Pomade suit most hair types: the paste for relaxed texture, the pomade for sleek, polished looks.

Not all of them. Matte Clay and Texture Paste contain lanolin, and Texture Paste also contains beeswax, so we don’t make vegan claims for any ARTÉ product. Every formula is paraben-free and sulfate-free, and full ingredient lists are on each product page.

No ingredient on our labels is a nut or nut oil. Fragrance components aren’t listed individually. If you have a nut allergy, review the full ingredient list on each product page and check with your doctor before use.

No. Every ARTÉ styling product contains fragrance, listed as Fragrance (Parfum). Each product page lists its scent notes and full ingredients. If you’re sensitive to fragrance, review the ingredient list and patch-test before use.

There’s no single industry definition of “clean,” so we list exactly what goes into every formula. Full ingredient lists are on each product page and on the packaging.

ARTÉ products are made in China.

Store products in a cool, dry place away from direct sunlight and excessive heat.

Every hair type responds differently, and our team is happy to help you find a better match. Email support@arteprofessional.com. Unopened, unused products in their original packaging can be returned within 30 days of delivery; for hygiene reasons, we can’t accept opened or used products.

Use the tracking link in your shipping confirmation email, or click Track Your Order at the bottom of any page and sign in with the email you used at checkout.

We accept major credit cards, debit cards, and supported digital payment providers. Installment payment options may be available at checkout where supported.

Your payment method is charged at checkout when you place your order, including pre-orders.

Yes, as long as it hasn’t shipped. Pre-orders can be canceled for a full refund any time before they ship. Email support@arteprofessional.com with your order number.

Orders may be canceled because of a payment authorization issue, inventory availability, or a verification requirement. If we cancel your order, we’ll email you and refund anything you were charged to your original payment method.

Yes. US orders of $50 or more ship free. Rates for orders under $50 and for international destinations are shown at checkout.

During our pre-order period, orders ship December 10–20, 2026. After launch, orders typically ship within 1–3 business days. Delivery times vary depending on destination and the shipping method selected at checkout.

ARTÉ ships within the United States and to select international destinations. Available regions and rates are shown at checkout.

Once your order ships, you will receive a confirmation email containing your tracking number.

Tracking updates may take time depending on the carrier. If your tracking hasn’t updated after several days, email support@arteprofessional.com with your order number.

Returns are accepted within 30 days of delivery for unopened, unused products in their original packaging. For hygiene reasons, we can’t accept opened or used products. Return shipping is your responsibility unless the return is due to our error. Email support@arteprofessional.com with your order number to start a return.

We don’t offer direct exchanges. If your item is unopened and unused, you can return it within 30 days of delivery for a refund (email support@arteprofessional.com to start), then place a new order for the item you want.

Once your return is received and inspected, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos. We’ll send a free replacement or issue a full refund, whichever you prefer, at no additional cost to you.

No. Guest checkout is available, and you can still see your orders anytime by signing in with the email you used at checkout.

There’s no password to set up. Click Track Your Order at the bottom of any page and enter the email you used at checkout. We’ll email you a one-time sign-in code, and your account is created the first time you sign in.

Sign in through Track Your Order at the bottom of any page to update your details. To change the address on an order that hasn’t shipped yet, email support@arteprofessional.com with your order number.

Click Track Your Order at the bottom of any page and sign in with the email you used at checkout to see all of your orders.

You can reach our team anytime at support@arteprofessional.com.

We typically reply within 1–2 business days.

Please contact support@arteprofessional.com with your request, and our team will assist you in accordance with applicable privacy regulations.