Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the ARTÉ Professional LLC website and your purchase of our products. By using our site or placing an order, you agree to these Terms. Please read them carefully.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to purchase from us. By ordering, you confirm you meet this requirement and that the information you provide is accurate.

2. Products & pricing

Our products are cosmetic hair-styling products for external use only. We work to display products, colors, and descriptions accurately, but we do not warrant that every detail is error-free, and actual products may vary slightly from images on your screen. All prices are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing or description errors, including after an order is submitted.

3. Orders & acceptance

Your order is an offer to buy. We may accept or decline it, and we may cancel or limit quantities, refuse service, or cancel orders that appear fraudulent or that result from an error. If we cancel an order you have paid for, we will refund the amount charged.

4. Payment

Payments are processed securely through Shopify and its payment providers. By submitting payment information, you represent that you are authorized to use the payment method. You authorize us (through our processors) to charge your method for the total of your order, including taxes and shipping where applicable.

5. Pre-orders

Products marked pre-order ship within the window shown on the product page and in your cart (currently December 10–20, 2026). You’re charged at checkout when you place your order. You can cancel a pre-order any time before it ships for a full refund by emailing support@arteprofessional.com with your order number. If the ship window changes, we’ll email you with the new date, and you can cancel for a full refund.

6. Shipping

We ship within the United States and to select international destinations; available regions and rates are shown at checkout. Standard shipping is free on U.S. orders of $50 or more. Other orders, including international orders, may incur a shipping charge shown at checkout. International orders may be subject to import duties, taxes, or customs fees charged by the destination country, which are your responsibility unless they are collected at checkout. Pre-orders ship within the window described in Section 5. Once your order ships, carrier transit times are estimates, not guarantees. Risk of loss passes to you when the carrier receives the package.

7. Returns & refunds

30-day returns. You can return unopened, unused products in their original packaging within 30 days of delivery. For hygiene reasons, we can’t accept products that have been opened or used.

How to start a return. Email us at support@arteprofessional.com with your order number and the items you’d like to return, and we’ll send you return instructions. Return shipping is your responsibility unless the return is due to our error. Once we receive and inspect your return, we’ll refund your original payment method; please allow 5–10 business days for the refund to appear on your statement.

Damaged, defective, or incorrect items. If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos. We’ll send a free replacement or issue a full refund, whichever you prefer, at no additional cost to you.

Pre-orders. You can cancel a pre-order for a full refund at any time before it ships by emailing support@arteprofessional.com. Once a pre-order has shipped, the return terms above apply.

8. Promotions & offers

Discounts, promotions, and any rewards or referral offers we may introduce are subject to their own terms and may be changed, limited, or ended at any time. Rewards and referral credits have no cash value, cannot be transferred, and may expire. We may void benefits obtained through fraud or abuse.

9. Reviews & user content

If you submit a review, photo, or other content, you grant ARTÉ a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt it in connection with our business and marketing. You are responsible for content you submit, it must be truthful and your own, and we may remove content that is unlawful, misleading, or violates these Terms.

10. Intellectual property

The ARTÉ name, logo, product names, site design, text, graphics, and images are owned by or licensed to ARTÉ Professional LLC and are protected by intellectual-property laws. You may not copy, reproduce, or use them without our prior written permission.

11. Product use & disclaimers

Our products are for external cosmetic use only. Read and follow all label directions and warnings, and discontinue use if irritation occurs. Individual results vary. Our products are not intended to diagnose, treat, cure, or prevent any disease, and we make no medical claims. Except as expressly stated, our site and products are provided “as is” without warranties of any kind, to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, ARTÉ Professional LLC and its owners, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless ARTÉ Professional LLC from claims, damages, and expenses (including reasonable legal fees) arising out of your misuse of the site or products or your violation of these Terms.

14. Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. We will try to resolve any dispute informally first — please contact us at support@arteprofessional.com. If we cannot resolve it, any dispute will be handled in the state or federal courts located in Texas, unless a different process is required by applicable law.

15. Changes to these Terms

We may update these Terms from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the latest version. Your continued use of the site means you accept the updated Terms.

16. Communications

When you place an order, we’ll send you emails about it, including order confirmations, pre-order and shipping updates, and replies to your requests. These messages are part of your purchase, and you’ll receive them even if you don’t subscribe to marketing. We only send marketing emails if you sign up, and you can unsubscribe anytime using the link in any email. We don’t currently send text messages or push notifications. If we offer them in the future, we’ll ask for your consent separately and explain how to opt out.

17. Contact us

Questions about these Terms? Contact us at support@arteprofessional.com or by mail at:

ARTÉ Professional LLC
5995 Summerside Dr, Unit 794552
Dallas, TX 75379